Shipping policy
SHIPPING POLICY
Thank you for ordering from Pots & Giggles by Puru. Every piece is prepared and packaged with care in Montréal, Québec.
ORDER PROCESSING
Ready-to-ship orders are prepared within 2-3 business days.
Custom orders require approximately 3-4 business days to design, sculpt, finish and prepare for shipping.
Processing time does not include delivery time. Business days do not include weekends or holidays.
SHIPPING DESTINATIONS
We currently shipping worldwide.
SHIPPING RATES
Available shipping options and costs are displayed at checkout. Shipping costs depend on the destination, package and selected delivery method.
TRACKING
If tracking is included with your selected shipping method, tracking details will be emailed after your order ships.
DELIVERY TIMES
Delivery estimates are provided by the shipping carrier and are not guaranteed. Weather, holidays, customs procedures and carrier delays may affect delivery.
ADDRESS CHANGES
Customers are responsible for providing a complete and accurate address.
If you notice an error, contact us immediately at potsandgigglesstudio@gmail.com. We cannot guarantee that an address can be changed after an order has been processed or shipped.
LOST, DELAYED OR DELIVERED PACKAGES
If tracking shows that a package was delivered but you cannot find it, please check the delivery area, speak with household members or neighbours and contact the carrier. We will assist where reasonably possible, but we cannot guarantee replacement of packages confirmed as delivered.
DAMAGED PACKAGES
If your order arrives damaged, contact us within 7 days of delivery. Include your order number and clear photographs of the product and packaging.
INTERNATIONAL ORDERS
Customers outside Canada may be responsible for customs duties, taxes or import fees. These costs are not included in the product or shipping price unless stated at checkout.
CONTACT
For shipping questions, contact:
Pots & Giggles by Puru
Email: potsandgigglesstudio@gmail.com
Location: Montréal, Québec, Canada